Delete your Vermeil account

You can delete your Vermeil account and everything in it at any time, from the Vermeil app on Android or iOS, from vermeil.app, or by email if you can no longer sign in. Deletion is immediate and permanent.

1Delete it in the app

• Open the Vermeil app and sign in.
• Go to Settings.
• Tap Delete account.
• Type DELETE to confirm, then tap Delete my account.

Your account and its data are deleted straight away, and you are signed out.

2Delete it on the web

• Sign in at vermeil.app.
• Open Settings.
• Choose Delete account.
• Type DELETE to confirm, then choose Delete forever.

3Can’t sign in?

Email us from the address on your account and ask us to delete it. We confirm the request with you and delete the account within 30 days. Write to [email protected].

4Cancel a store subscription

Deleting your account cancels a subscription you bought on vermeil.app. It does not cancel one bought through Google Play or the App Store, because those belong to your Google or Apple account. Cancel it yourself, before or after deleting:

• Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions.
• App Store: open Settings on your iPhone, tap your name, then Subscriptions.

5What is deleted

• Your account: your name, email address, password and sign-in methods.
• Your finances: every expense, income entry, budget, recurring rule, goal, category choice and note.
• The Assistant: your conversations with it, and anything it remembered or worked out about your spending.
• Receipts: the record of what you scanned. Receipt photos themselves are never stored: we read them once and discard them.
• Everything else: your settings, support requests and subscription history.

Nobody can restore a deleted account, including our support team.

6What we keep, and for how long

• A one-way hash of your email address: kept indefinitely, with your account ID and the date your free trial ended, only so the free trial cannot be claimed twice. It cannot be turned back into your address and contains none of your financial data.
• Payment records: Google Play, the App Store and our web payment processor (Freemius) keep their own records of your purchases, as tax and accounting law requires. How long they keep them is set by them, not by us.
• Server logs and backups: may still hold your account ID or data for up to 30 days, until they are overwritten.
• Emails you sent us: stay in our support mailbox. Ask in your deletion request and we will delete them too.

7Contact Us

Questions about deleting your account or your data? Contact us at [email protected].